Symptom‐based improvement recommendations

Abstract For this paper, we have identified a list of 32 characteristic symptoms that is often discussed during assessments, generated by two experienced assessors who had undertaken maturity assessments in more than 300 companies. We then use cognitive mapping and the “five whys” technique to look beyond reveal underlying problems or causes problems. Following that, evaluate our findings through design evaluation web‐based tool where users can score statements based on formulation symptoms. This enables us recommend areas they probably need improve. designed three learning cycles ended up summative compared outcome using website with CMMI assessment. conclude systematic quest for coupled scoring point improvement areas. However, doing so no substitute assessment; cannot organization, but it quickly easily useful direction provide recommendations going direction.